In a life cycle of project especially during realization and testing phase there could be need for additional hands or experts to meet the deadlines there could be support requirements like

• Completing certain configuration
• Complex enhancement
• Rolling out the global templates with local variants
• Test case / Test variants preparation and execution.

We work on highly flexible and robust support model that will suit the operational support and budgetary needs of any organization.

We have a clearly defined escalation matrix that guarantees timely resolution of different types/categories of production issues as per SLA and to the utmost satisfaction of customers

Faster ROI is the focus of Peronesi Application Managed Services (AMS) offering.

Our AMS offering is to provide complete application outsourcing including application enhancements or upgrades and process optimization. You can be assured that we work as part and parcel of your IT organization partnering and collaborating in delivering business value while your IT can focus on Long term business objectives.

As part of our continuous improvement we constantly work towards identifying the critical issues which requires significant changes to configuration/development. These are the issues which will not be addressed through quick fixes or work around measures and also if addressed bring in significant business value and importantly peace of mind. Through our optimization service offering of AMS we work on these critical issues closely with the client IT department for speedier and permanent resolution.